FREQUENTLY ASKED QUESTIONS

MaelissaFashion is a fashion brand that was founded in UK in 2022. We offer stylish accessories at affordable prices. our business model involves designing, handmade, and distributing its products in-house, allowing our company to quickly respond to changing fashion trends and introduce new products to the market at a rapid pace.

Creating a Maelissa Fashion account will enable you to: - Save and manage your personal information - Create and share your personal wishlist and bookmarks -Have a list of your online purchases - Mange your gift card - Track your online orders - Receive our latest product and event updates - Download invoice copies By clicking on Log in tab, you will be able to create your account and access your account.

MaelissaFashion offers you the possibility to update and modify your account information. To do so, simply log in to your MaelissaFashion account, where you will be able to modify your details. To delete your MaelissaFashion account, please contact our Client Services teams.

Should you have forgotten your password, please click on Log in tab and select “Forgot password?” For security reasons, an automatic email will be sent to the address you have fulfilled, including a link that will allow you to create your new personal password. Once you have entered your account, you will be able to change this password.

Once you have chosen your products, add them to your cart by clicking on « Add to Cart ». Should the item be unavailable, you do not have the option to add the item to your shopping cart. To finalise your order and proceed to the payment, click on your Shopping Bag and “Continue to Secure Checkout”/ The order process has 4 stages: - Register by creating your own account or login, with your email address and password. - Fill in the delivery information: receiver’s name and address and select your delivery method. - Fill in the payment information. - Review your order and submit it.

You can contact us in the following ways: 1 Use the Contact Us form on this website 2 Use the chat function on this website to chat with us 3 CONTACT US BY PHONE OR WHATSAPP AT 07864610880 (+44 7864610880) 4 Leave us a message on facebook or Instagram 5 Send an email to service@maelissafashion.com

Our delivery coverage covers most countries and regions in Europe, North America, Australia, New Zealand, East Asia and Southeast Asia. Free shipping is available in most areas except for the following few areas. Free shipping is not available to the following regions: 1 British Overseas Territories,e.g. Virgin Islands, Cayman Islands 2 U.S. Overseas States and Islands, e.g. Alaska, Hawaii, Puerto Rico, Guam 3 French overseas territories, e.g. Réunion, Martinique, Guadeloupe, French Guiana 4 Overseas territories of the Netherlands Our products and services cannot be shipped to the following regions: Africa, South America

The delivery time depends on the country of your residence and whether your products need to be customized. Most of the products will be sent within three days, and most of the customized products will be sent within 5 days, if there are special circumstances, we will contact you in advance. The following is the approximate delivery time（3 days dispatch time include）： 1 United Kingdom 5-7 working days. 2 United States 6-8 working days. 3 France 6-8 working days. 4 Germany 6-8 working days. 5 Italy 6-8 working days. 6 Netherlands 7-8 working days. 7 Canada 8-11 working days. 8 Australia 7-10 working days 9 New Zealand 7-10 working days 11 Spain 7-8 working days We also offer DHL or fedex express delivery, but you will need to provide a tax ID number for customs clearance.