RETURNS & EXCHANGE

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INTERPRETATION AND DEFINITIONS

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Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Return and Exchange Policy:

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://www.maelissafashion.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

GENERAL RETURN POLICY

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We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:

Product that are bought from the Physical Stores can be returned. All Items are eligible for return exempt the products that are: Customized products

You are always required to ship back the items by following the shipping instructions:

You need to ship the products using any carrier, please use the following shipping address: Maelissafashion LTD, 65 London Wall, London, England, EC2M 5TU . Please make sure to include the return slip in the package."

 

REFUND POLICY

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In order to be eligible for a refund, you have to return the product within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

• Product wasn't used or damaged

• Product must include original tags (if applicable)

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to your BANK ACCOUNT and the following information is needed:

Full name and bank account number

 

EXCHANGE POLICY

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Products can be exchanged for a different size or color variant, provided that such variant is available. Customers are allowed to exchange for items within 30 days. Exchanges exceeding 30 days will not be processed. 

In order to be eligible for exchanges make sure that the following conditions are met:

• Product wasn't used or damaged

• Product must include original tags (if applicable)

You are required to ship back the product for the item to be inspected and replaced.

Your exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, Once. Provided that all conditions in Exchange Policy are met.

You will be updated on your Return Status through EMAIL, provided that contact information was provided.

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